Accessibility:
We attach great importance to ensuring that our branches, products, services, and digital channels are easily accessible to everyone.
Our branches are equipped with wheelchair-accessible entrances and are therefore accessible to everyone.
The following points were considered when designing our website:
- Perceivability: Information is perceptible to everyone through image descriptions.
- Usability: Everyone, even those with physical or cognitive disabilities, can navigate a website and interact with all components, for example, through clear structuring and simple controls.
- Understandability: Language and content are easy to understand for everyone using clear forms and simple language.
Our Customer Service also offers telephone support for product information or technical questions regarding online banking.
In addition, the following aspects were also considered in our Online and Mobile Banking:
- Text alternatives for non-textual content (images, icons)
- Subtitles and transcripts for multimedia
- Keyboard navigation
- Clear and consistent structure with headings, lists, and landmarks
- Contrast modes for users with visual impairments
- Text size and pagination adjustments